Refund policy

To be eligible for a return, the item must be in the same condition in which you received it, in its original packaging.

To initiate a return, please contact us at info@itrainplus.nl. If your return is accepted, we will send you a return label and instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted.

Please feel free to contact us at info@itrainplus.nl for any questions regarding returns.

DAMAGES AND ISSUES

Please inspect your order upon receipt and contact us immediately if the item is defective or damaged, or if you receive the wrong item, so we can assess the issue and make it right.

EXCEPTIONS / NON-RETURNABLE ITEMS

Certain types of items cannot be returned, such as custom made products (like special orders or personalized items). Please contact us if you have any questions or concerns about your specific item.

Unfortunately, we cannot accept returns for sale items or gift certificates.

RETURNS

The quickest way to make sure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

REFUNDS

We will notify you once we receive and verify your return, and let you know if the refund is approved or not. If approved, you will be automatically refunded via your original payment method. Please note that it may take some time for your bank or credit card company to process and book the refund. Unfortunately, the cost of return shipping is not refundable, unless the item was delivered defective or damaged